Return & Exchange Policy
Exchange & Return Policy: (Not applicable on custom orders & sale orders)
We completely understand the hassle and confusion to understand body measurements, thus we have a chill exchange policy incase the garment does not fit you well.
Within 48 hours of delivery of the product, you need to file an exchange request via mail (email@example.com) and the team will get back to you within 24-48 hours.
For the exchange,
You have to send the garment back to our office in Bombay (address will be provided to you over mail when you send an exchange request). As soon as we receive your product in our office, we issue a gift card to you of the purchase amount (exclusive of shipping) that you can use to make another purchase from the website (within a period of 3 months)
We do not have a return policy and do not issue any refunds unless the product received has a defect. Incase of a defect, if we have the same product in stock, we arrange for the pick up of the defective product and delivery of a fresh product to you immediately. If we don't have the same product in stock, we issue a refund.
Please note we only work with pure handloom and hand block printed cotton, some weaving defects and irregularities are natural to these fabrics and it will not spoil the overall look and feel of the garment and thus will not be considered a defect.
Please feel free to reach out on firstname.lastname@example.org for any further doubts and clarifications, we're happy to help you!