Return & Exchange Policy
Exchange & Return Policy: (Not applicable on custom orders & sale orders)
We completely understand the hassle and confusion to understand body measurements, thus we have a chill exchange policy incase the garment does not fit you well.
Within 48 hours of delivery of the product, you need to file an exchange request via mail (firstname.lastname@example.org) and the team will get back to you within 24-48 hours.
For the exchange,
1) You can either send the garment back to our office in Bombay (address will be provided to you over mail when you send an exchange request). As soon as we receive your product in our office, we issue a gift card to you of the purchase amount (exclusive of shipping) that you can use to make another purchase from the website (within a period of 3 months)
2) Or we can arrange for a pick up of the garment at our standard shipping cost of INR 100 subjective to if your area is available for reverse pick up by our courier partners. When the delivery guy comes for a pick up of the item, please make sure he seals it in a courier bag in front of you to ensure the garment reaches us safely. As soon as we receive your product in our office, we do a quality check and issue a gift card of the purchase amount (we deduct the reverse pick up charge from this amount). You can use this gift card to get anything from the website (valid for 3 months).
Our return pick up takes approximately 10-15 days to reach us as there are a lot of regulations that have to be followed (due to COVID-19). We really appreciate your patience and understanding in helping us run this small business and keeping up with our processes.
We do not have a return policy and do not issue any refunds unless the product received has a defect. Incase of a defect, if we have the same product in stock, we arrange for the pick up of the defective product and delivery of a fresh product to you immediately. If we don't have the same product in stock, we issue a refund.
Please note we only work with pure handloom and hand block printed cotton, some weaving defects and irregularities are natural to these fabrics and it will not spoil the overall look and feel of the garment and thus will not be considered a defect.
Please feel free to reach out on email@example.com for any further doubts and clarifications, we're happy to help you!